1. Scope and Object of the General Conditions of the Store
These General Conditions are intended, with the order form and the other elements referred to therein, to regulate the terms and conditions governing the provision of the MEBO Games Online Store Service by the MEBO Games Society – Production and Edition of Games, Lda., headquartered at Rua dos Bem Rememberados, n141, Manique 2645-471 Alcabideche, under the unique registration and identification number of legal person nº 508400694, with the share capital of €121,400, hereinafter referred to as “MEBO Games”.
These Terms are subject to change, so you should read them before placing any order.
The Service consists of providing, through the address www.mebo.pt, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.
The ordering of products must be made by Users aged 18 (eighteen) years old or older (individuals under the age must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing the electronic purchases, and the User cannot claim the lack of a signature for non-compliance with the obligations assumed.
2. Product Information and Content
MEBO Games will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has different characteristics from those presented online, you have the right to terminate the purchase agreement under the applicable legal terms.
MEBO Games will do everything possible to send all the ordered products, but it is possible that, in certain cases and due to causes difficult to control by MEBO Games, such as human errors or incidents in the computer systems, it is not possible to provide any of the requested products by the User. If any product is not available after placing the order, you will be notified by email or by telephone. At that moment you will be presented with the possibility of canceling the order with the respective refund, if you have already made the respective payment.
All information about prices, products, specifications, promotional actions and services may be changed at any time by MEBO Games.
3.1 All products and services sold on the MEBO Games Online Store are in accordance with Portuguese Law.
3.2 The Store has adequate security levels, however MEBO Games will not be responsible for any damages suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control , namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connecting software or any computer viruses or resulting from downloading through the infected file service or containing viruses or other properties that may affect the User’s equipment. If for any reason of an error in accessing the MEBO Games Online Store website, it is impossible to provide a service, MEBO Games will not be held responsible for any damages.
3.3 Data and information queries carried out within the scope of this Service are presumed to have been carried out by the User, and MEBO Games declines any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 MEBO Games will not be liable for any loss or damage caused by misuse of the Service that is not directly attributable to it as intent or gross negligence.
3.5 MEBO Games is not responsible for losses or damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it by way of intent or gross negligence, not being responsible in particular for (i) errors, omissions or other inaccuracies relating to information made available through the Service; (ii) damage caused by the fault of the User or third parties, including infringements of intellectual property, (iii) for non-compliance or defective performance resulting from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective performance resulting from the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to MEBO Games and which cannot be controlled by MEBO Games, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions , strikes, earthquakes, floods or other natural cataclysms or other situations beyond the control of MEBO Games that prevent or hinder the fulfillment of assumed obligations.
3.6. MEBO Games does not guarantee that:
i) the Service is provided on an uninterrupted basis, is secure, error-free or functions infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User regarding the same;
iii) any material obtained in any way through the use of the Service is used at the User’s expense and risk, who is solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from this operation.
iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.
3.7. The User accepts that MEBO Games can in no way be held liable for any damages, including, but not limited to damages for loss of profits, data, content, or any other losses (even if previously advised by the User of the possibility of the occurrence of such damages), resulting from:
i) the use or impossibility of using the Service;
ii) the difficulty of obtaining any substitute for goods/services;
iii) unauthorized access or modification to personal databases.
4. Consumer Obligations
4.1. The user undertakes to:
i) Provide personal data and correct addresses;
ii) Do not use false identities;
iii) Respect the order limits imposed.
4.2. If any of the data is incorrect, that is, insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, the User is responsible, and MEBO Games declines any responsibility. In case the consumer violates any of these obligations, MEBO Games reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by MEBO Games to the same User; and also not to allow the User’s future access to any or any services provided by MEBO Games.
4.3. It is expressly forbidden to use the products and services purchased for commercial purposes, namely for the purpose of resale of goods.
5.1 Return of damaged products
Whenever an order/article is delivered with signs of being damaged, the customer must indicate this on the carrier’s guide that delivers them.
Then you should contact the MEBO Games online store support line by email or by phone to inform them of what has happened.
If the user wishes to return a product, he must send this information to info @ mebo . pt (in spaces).
After this contact you will be given directions to proceed with the exchange or return. In no case send the articles without prior contact as they will not be received.
The user must return the packaged product. Whenever possible, the user should accompany the product to be returned with all original boxes, instructions/documents and packaging materials. Seller will inspect the returned product. Any product that has been damaged, that is not in the same condition as the user received it or that shows signs of use beyond the simple opening of the package, does not grant the right to terminate the contract and refund.
Products purchased on sales or promotions are not exchanged.
The User will be responsible for the transport costs associated with the return (shipping costs).
5.2 Return of defective products
If the user understands that the supplied product, upon delivery, is not in accordance with the provisions of the Contract, he must promptly contact MEBO Games via email, informing him of the status of the product and its defects.
MEBO Games will inspect the returned product and inform the user of the right to its replacement or refund (if applicable), via email, within a reasonable period of time. MEBO Games, as a rule, proceeds to the refund or replacement of the product as soon as possible and, in any case, within 14 days from the date of confirmation via email that the user is entitled to a refund or replacement of the defective product. Products returned by the user for reasons of defect, if confirmed, will be refunded for the full amount paid. The refund of any amount paid will always be made via the method of payment used in the purchase of the product.
5.3 Return by withdrawal
MEBO Games informs that, in order to facilitate the consumer in exercising the Right of Termination, he must contact the Customer Support service via the email info @ mebo . pt (without spaces), to communicate the intention of exchange or return, indicating the order number or invoice number, products to be returned and reason. After this contact you will be given directions to proceed with the exchange or return.
The User has up to 14 days after the date of delivery of the products to return them, without any justification being required.
The user must return the packaged product. Whenever possible, the user should accompany the product to be returned with all original boxes, instructions/documents and packaging materials. MEBO Games will inspect the returned product. Any product that has been damaged, that is not in the same condition as the user received it or that shows signs of use beyond the simple opening of the package, does not grant the right to terminate the contract and refund.
The User will be responsible for the transport costs associated with the return (shipping costs).
6.1. The Store is a registered website and the Service provided by the website itself is the responsibility of MEBO Games.
6.2. All content included on the website, such as: text, images, logos, icons, audio visual clips and software, are property of MEBO Games or its
suppliers and are protected by International Copyright Law.
The compilations (including texts, formatting and processing) of all content on this website are the exclusive property of MEBO Games and are protected by International Copyright Law.
All software used on this site is owned by MEBO Games or its software providers and is protected by International Copyright Law.
Any other use, including reproduction, modification, distribution, transmission, republication or dissemination of the contents of this website is strictly prohibited.
6.3. All brands, services related to brands and labels (collectively referred to as “Brands”) are owned by MEBO Games or their respective owners who grant MEBO Games the right and license to use the respective Brand.
7. Service Security Conditions
7.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good morals, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the law applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of MEBO Games suspending or deactivating the Service.
7.2. The User expressly acknowledges and accepts that the IP Network is a public electronic communications network that can be used by several users, and as such, subject to computer overload, so MEBO Games does not guarantee the provision of the Service without interruptions, loss of information or delays.
7.3. MEBO Games also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to MEBO Games and which cannot be controlled by it).
7.4. In case of interruption in the provision of the Service for reasons of unpredictable overload of the systems on which it is supported, MEBO Games undertakes to regularize its operation as soon as possible.
8. Suspension and deactivation of the Store Service
8.1. Regardless of any prior or subsequent communication, MEBO Games may, at any time, and at its sole discretion, discontinue making the Service and/or part of the Service available to one or all Users.
8.2. MEBO Games also reserves the right to immediately suspend or terminate access to the Service, in the following cases:
a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When MEBO Games terminates access to the Store, upon prior notice 15 days prior to the termination date.
8.3. The suspension or termination of the Service by MEBO Games, under the terms of the previous numbers, does not affect the User’s or third parties’ right to any indemnity or other compensation, and MEBO Games cannot be held responsible or in any way burdened, for any consequence resulting from the suspension, cancellation, cancellation of the Service.
8.4. In the situations described above, MEBO Games will notify the User, in advance, so that the User can, if he wishes, safeguard the content of his order visualization area within 3 (three) working days from the sending of the email or availability of information on the main page of the Service.
9.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or by telephone .
9.2. The User accepts to receive any and all communication and/or notification related to the Online Store, to the address, telephone number and or email address (“e-mail”) indicated in the order process.
At any time, you may request not to receive these communications and/or notifications by sending this request to the email “info @ mebo . pt (no spaces)”.
10. Technical Settings
10.1. Without prejudice to the provisions of the following paragraph, MEBO Games may change the Service and/or the technical conditions for providing it, as well as the respective rules of use, and shall disclose such changes to the User at least 15 (fifteen) days in advance .
10.2. Whenever MEBO Games deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network configurations.
10.3. Without prejudice to the provisions of the following paragraphs, and bearing in mind the innovative nature of the Service and the technological evolutions to which it may be subject, MEBO Games may change its technical configurations whenever deemed convenient to adapt it to any technological developments.
10.4. MEBO Games does not, however, guarantee the User to carry out any upgrades or improvements to the Service.
11.1. The User may submit any contractual conflicts, to arbitration and mediation mechanisms that are or may be legally established, as well as complain to MEBO Games of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
11.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in MEBO Games’ information systems, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) ) days from the date of receipt.
12. Applicable Law
The Contract is governed by Portuguese law.